nusa365 Terms of Use
When you open an account on nusa365, you enter into an agreement with us to use our platform under specific conditions. These terms set out your rights and responsibilities, how we handle your account, what happens when you deposit and withdraw funds, and how disputes are resolved. We designed these terms to be clear and fair, protecting both you and our platform.
Our service is available only where local law permits. By accessing nusa365, you confirm that you are of legal age in your jurisdiction and that your use complies with applicable law. We do not offer our services in jurisdictions where online wagering is prohibited. These terms apply to all account holders, regardless of whether you access nusa365 from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere in supported regions.
This page outlines the key terms governing your account, deposits, withdrawals, bonuses, and dispute resolution. If you have questions about any term, our English support team is available to clarify.
Account Opening and Your Responsibilities on nusa365
Account Eligibility and Registration
To open an account on nusa365, you must be of legal age in your jurisdiction and not prohibited by law from using our service. You provide your personal information during registration, and you confirm that all information is accurate and complete. You are responsible for keeping your account credentials secure. If you believe your account has been compromised, contact us immediately and we will secure your account.
Account Verification and KYC
Before your first withdrawal, we require account verification. This involves confirming your identity with a valid document (KTP, passport, or driver's license) and confirming your payment method. We handle all verification documents securely and do not share them with third parties except as required by law. Verification typically completes within one business day. If your verification is rejected, we notify you of the reason and you can resubmit corrected information.
Account Balance and Funds
Your account balance on nusa365 is held in a segregated account and is not commingled with our operational funds. Deposits are credited to your balance immediately. Your balance is unified across all game categories — football, live-dealer tables, slots, and esports. You can withdraw your balance at any time after verification, regardless of your gaming activity. We do not charge withdrawal fees, though your payment provider may apply their own fees.
Payment Methods and Settlement
We support nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets, and mobile banking, local payment, online payment, e-wallet for bank transfers. E-wallet deposits and withdrawals typically settle within minutes. Bank transfers typically settle within one business day. During holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, banking services may operate on reduced schedules, which can affect settlement times. You can deposit via one method and withdraw via another. We do not hold or delay withdrawals except as required by law or to verify your account.
Our nusa365 Policies and Dispute Resolution
Bonus Terms and Conditions
When we offer bonuses or promotions on nusa365, each offer includes specific terms. Bonuses may have wagering requirements, game restrictions, or time limits. We clearly state these terms when you claim a bonus. If you have questions about bonus terms, contact our support team. We reserve the right to modify or withdraw bonus offers at any time, though we will notify you of changes in advance.
Game Rules and Settlement
Each game category on nusa365 operates under specific rules. Football bets settle after match completion based on official results. Live-dealer hands settle in real time. Slots pay out instantly after each spin. Esports markets settle once tournament results are confirmed. We publish all game rules and settlement procedures in our game guides. If a dispute arises about game settlement, we review the transaction history and game logs to determine the correct outcome.
Dispute Resolution and Support
If you believe there is an error in your account or a transaction, contact our English support team with details of the issue. We aim to respond to support requests within standard business hours. We investigate all disputes fairly and transparently. If we find an error, we correct it immediately. If we cannot resolve a dispute through support, we offer a formal dispute resolution process. You can request a full review of your account history and all transactions related to the dispute.
Account Suspension and Closure
We reserve the right to suspend or close your account if you violate these terms, engage in fraudulent activity, or use nusa365 in violation of applicable law. If we suspend your account, we notify you of the reason. If your account is suspended due to a violation, you may request a review. If your account is closed, we process any remaining balance as a withdrawal to your registered payment method within one business day.
Jurisdiction and Applicable Law
Our services are available only where local law permits. Users are responsible for verifying that access and use of nusa365 comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited. These terms are governed by the laws applicable to our service area. Any dispute arising from these terms or your use of nusa365 is resolved through our dispute resolution process first, and then through applicable legal channels if necessary.